Conflict Management

Suitable For

Anybody who may have to manage conflict as part of their role 

Content

  • Defining a difficult person

  • Working with difficult people 

  • How does body language affect conflict? 

  • Using honesty & agreement 

  • Turning arguments into discussions

  • Defusing blame 

  • Active listening and responding

  • Dealing with strong feelings 

  • Delivering bad news

  • Choosing appropriate conflict

  • Creating a win-win: achieving resolution

duRATION

3 hours 

Open Courses 

At present we have no open dates scheduled for this course

Group cOST

Get in touch for a quote for up to 12 delegates 

Open cOURSE cost

£50pp